Client Services

Staff Excellence

A strong staff applying excellence to their work is a profit center in every business enterprise. This has always been true but only recently recognized. Every process has a transaction cost, application cost and record keeping cost that is recoverable but seldom taken advantage.

Up until most enterprises didn't know how to take advantage of these business applications.

Before management can take full advantage of this profit center a foundation of intellectual capital needs to be built into the staff. This is an internal process that is manifested externally. In coaching terms the process is based on who the staff is being when they are doing the tasks.

A proven staff excellence program encompasses these ten areas:

• Personal Balance Employee excellence starts with a strong person.
• High Productivity This is not a mystery; it simply requires a commitment and the tools, training and resources to make it happen, naturally.
• Self-Management Simply, if each employee doesn't manage themselves, how does management expect to?
• Communication We know who people are by the way they communicate and relate with us.
• Established Boundaries Everyone wants and needs things from you. But you become a victim unless you protect yourself. Every company needs staff with strong boundaries.
• Quality Work 100% is barely enough
• Initiative Companies desperately need staff to take initiative and become "intrapreneurs" so that the firm can continue to crate and stay ahead of the curve. This takes practice and willingness.
• Managing Up It's okay to help your manager to manage you better.
• Teamwork Nothing worth doing is worth doing alone. Teams are the answers.

  Managers and executives have staff because they recognize the need for assistance in completing processes. The best recognize the two way communication channels of Manage Up and the trust that it involves.

  To shift the staff from a line item on the expense sheet to a profit center on the balance sheet demands a specific assistance without political or ideological agendas. This assignment requires a principled professional who

  When this is achieved and the staff consistently demonstrates itself as a profit center, then the work is done.